FREQUENTLY ASKED QUESTIONS

Q. How do I place an online order?

Ans: Navigate to Book Now option from our Home page, Select the number of products in the appropriate category

like (Wash + Fold) or (Wash + Iron), Discounts will be applied automatically during checkout if applicable. Submit your necessary details for creating your account and proceed to check out with PayUmoney our trusted payment partner… Once payment is completed you can navigate to My Account section to check your Order History. You will also receive a confirmation message in your registered mail id from Creeze after successful payment..

Alternatively, you can navigate to the “Simple Pickup Request” option, submit your necessary details in the form and Creeze rider will come to pick up. No advance payment is required for this...

Q. What happens if my computer shuts down or my internet connection stops working right when the Payment is getting processed?

Ans:There could be 2 scenarios - The payment got authorized by the bank but the communication of the same was not received by PayUmoney. In this case the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. You receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account. The payment didn't get authorized by the bank. In this case the customer's account will not be debited . The payment status will be Initiated/Failed/Dropped.

Q. What would it be advisable for me to get ready for my first pickup?

Ans: After placing our order online simply have your garments prepared! Your Creeze Rider will come to your doorstep to collect your garments.

Q. What areas do you cover?

Ans: We cover wide range of Khargapur and entire IIT kharagpur campus. The simplest approach to see whether we cover your territory is to download the mobile app or check our website for the latest updates.

Q. To what extent does cleaning take?

Ans: Ans: We collect your garments from your doorsteps, clean them to an expert standard and get them back to all of you within 48 hours.

Q. Which things ought to be laundered and which ought to be washed?

Ans: Try not to stress in case you're uncertain how your garments ought to be dealt with — we'll check the details for you and deal with everything.

Q. Can I arrange by telephone or email? ?

Ans: We think it would be very helpful for you to arrange from the web or through the mobile app. Why not download Creeze app for Android now and give it a shot?

Q. How would I know whether you can clean a particular kind of dress?

Ans: On the off chance that you can't locate a reasonable class in the application or online then it's best to contact Creeze Customer Care so we can let you know without a doubt.

Q. I'm not certain how my things ought to be cleaned. What would it be a good idea for me to do?

Ans: Try not to stress, we have specialists at managing this circumstance! We'll generally do our best to ensure your garments are taken care with atmost care. On the off chance that there's any uncertainty or we can't discover, we'll give back the thing to you uncleansed so there's no possibility of harming to your things.

Q. Where are my garments cleaned?

Ans: Almost all the garments are cleaned and washed in the Creeze warehouse

Q. Are there any textures you don't perfect?

Ans: In the uncommon occasion that we get your garments and can't perfect them, we will contact you at the earliest opportunity.

Q. I have some more doubts please help?

Ans: Just call us our Creeze support desk we are always happy to help you...

 

Contact Us
t: +91 95930 92034 
e: support@creeze.in
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